We respect your privacy and are committed to protecting the personal data we hold about you. This policy explains what data we collect about you, how we collect it, the measures we take to keep your data secure and the uses and disclosures we make of it. We also explain the options you have regarding your personal data. When you request services from us, access our websites, utilize our mobile “apps” or otherwise interact with us, for example, but without limitation, through our kiosks, our in-vehicle or in-equipment technology, our official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages, you consent to our collection, retention and use of your personal data in the manner described in this policy and accept the risks outlined in the Security section. You can quickly review the key topics by reading the following overview or you may continue to scroll down to read more about an issue or to read the full policy.
Controller of Information:
Any personal information provided to or gathered on this website is controlled by Hertz International Licensee Sime Darby Services Pte Ltd (Hertz Singapore), whose registered office is 305 Alexandra Road #02-01, Vantage Automotive Centre, Singapore 159942
What data does Hertz Singapore collect?
When reserving a car via car rental reservation portal, Hertz Singapore ask for your name, postal address, telephone number and email address. This helps to process your booking, and to contact you if Hertz Singapore have any issues with your request and/or to send you an electronic confirmation of the booking.
- Name, address and contact details, including telephone and mobile number, and email address;
- Date and place of birth, passport number and driver’s license number and, upon our request, a copy of your driver’s license;
- Your gender and photo;
- Employer(s) name, address and phone number;
- Credit card information;
- Frequent flyer and other membership reward or loyalty program information;
- Affiliations with or sponsorships by companies, associations, colleges or cities;
- Location data such as geographic location of electronic devices used to contact us or to access our mobile “apps” or of the vehicle or equipment you have rented;
- Information regarding the vehicle or equipment rented and its operation during your rental;
- Rental charges you incur and other information relating to your transactions;
- Information transmitted by your computer’s browser software;
- Itinerary information, including airline and/or flight information; and
- Information about your credit history or other publicly available information about you from consumer reporting agencies.
Hertz Singapore may collect certain personal data that constitutes sensitive data in some countries, such as data about health conditions or membership of a trade union. Depending upon applicable local law, we may be unable to process such sensitive data without your consent.
History of Transaction:
Hertz Singapore will maintain electronic records of all rental agreements and other transactions you enter into with Hertz Singapore
Hertz Singapore collect your IP address when you visit the website. This only identifies the ISP (Internet Service Provider) and does not contain any information about you as an individual. Hertz Singapore use this information to understand more about where the website traffic originates.
Pixel Tags are used to collect typically anonymous data to help identify types of information, including popular destinations, average rental prices, quote and conversion rates, click-throughs and other information to improve the service y ou receive or the relevance of advertising directed to you. Pixel Tags may also be used to identify which online advertisement or email has brought you to our website.
Third party cookies or Pixel Tags may collect information about a you on our site’s online activities over time and across different web sites.
Hertz Singapore use third-party advertising companies to serve advertisements regarding goods and services that may interest you when accessing and use our website, based on information relating to your access.
Hertz Singapore do not respond to a web browser’s “do not track” signal, or other mechanism that indicates a request to disable online tracking of individuals who use or visit our websites.
As the internet and other eCommerce channels continue to develop, Hertz Singapore may deploy and utilize different types of technologies to collect data regarding your visit or usage.
Blogs or Message Boards:
Other Company Websites:
We aim to maintain appropriate physical, procedural and electronic safeguards to protect your personal data.
Hertz Singapore website uses “cookie” technology. “Cookies” are encrypted strings of text that a website stores on a your computer. Cookies enable Hertz Singapore to customise the website and offerings to your needs and provide you with a better experience. In additional, cookies are used to measure usage of various pages on the website to help make information more pertinent to your needs and easy for you to access. The types of cookies that Hertz Singapore uses are referred to as “session” cookies and “persistent” cookies.
Session cookies are temporary and are automatically deleted once you leave Hertz Singapore website. Persistent cookies remain in your computer hard drive until you delete them. Hertz Singapore do not use cookie to gather information concerning your visits to other websites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide Hertz Singapore in the dealings with Hertz Singapore website. Cookies do not corrupt or damage your computer, programs, or computer files.
Access and Correction:
You may access and review the personal data we retain about you and correct any factual errors.
By providing personal data to us, you consent to Hertz Singapore’s use and disclosure of your data for the operational purposes listed in this policy.
Hertz Singapore would like to use your personal data for marketing purposes. Hertz Singapore may also want to share your data with our business partners for their marketing purposes. You can choose to restrict or “opt out” of these uses by contacting Hertz Singapore in writing.
The security of your personal information is important to us. When you enter sensitive information (such as payment card number) during any registration or booking process, Hertz Singapore encrypt that information using secure socket layer technology (SSL).
Hertz Singapore will never release your personal details to any company that is not a member of the Hertz Rent A Car System for marketing purposes.
How does Hertz Singapore protect your data?
Secure Socket Layer (SSL) encryption technology is used to protect personal information such as credit card details when making a reservation. Any personal information that we hold as part of your profile will be held in a database with physical and technological security controls and procedures in place. Only the last 4 digits of your credit card number will be displayed when viewing, amending or deleting credit card details on any booking on Hertz Singapore website
Hertz Singapore Online Contest:
If you enter any contest held on Hertz Singapore website, you will be asked to enter personal information so that we can notify you if necessary. Exact terms, conditions and rules of each contest will be posted at that time and may vary. If a prize is offered through a third party, we may need to disclose information to the relevant third party in order to facilitate the distribution of prizes.
Hertz Singapore Online Surveys:
When you participate in any online surveys, you may be asked to enter certain personal information, for example age or income. Provision of all or any of the request information is voluntary. Survey results will only be used to improve Hertz Singapore car hire experience for the yous and not for other purposes.
Accessing and Updating Information:
You are welcome to see the information held about you at any time and to make necessary amendments to keep information up to date. To view your personal information, please contact Hertz Singapore, quoting your name, address and either your driver’s license number or date of birth for verification.
Subscribing to Our Email Newsletter:
Hertz Singapore email newsletter provides subscribers with the latest information on prices, offers, products and contests. Hertz Singapore will only send out newsletter to whom have agreed to receive it. When you agree to receive Hertz Singapore’s newsletter, we will ask for a minimum of your email address.
You can unsubscribe at any time and will be given the option to do so on Hertz Singapore’s website and from each newsletter that Hertz Singapore sent.
Communication with You:
Hertz Singapore may use your personal data to communicate with you regarding:
- Any reservation you initiate or rental transaction;
In order for Hertz Singapore to communicate with you, you give us consent to call or send text messages to your mobile telephone/device. You also consent to Hertz Singapore’s use of auto-dialers and pre-recorded messages in connection with any such telephone call or text message, including calls or texts to mobile telephone numbers. Hertz Singapore will not charge for such calls or texts. Your mobile service provider will charge according to the applicable plan to which you subscribe.
Disclosure to Our Service Providers and Agents:
Hertz Singapore may use other companies as appointed service providers or agents to act on behalf and assist in the conduct of the business, performing services on behalf under Hertz Singapore instruction. These services may include hosting certain websites or databases, operating “apps” on Hertz Singapore social media networks’ pages, running contests, sweepstakes and other promotions for Hertz Singapore, sending marketing communications, carrying out data analysis and conducting customer satisfaction surveys or other research. Hertz Singapore will seek to require appointed service providers and agents to maintain appropriate security standards to protect your personal data and use the personal data Hertz Singapore provide to them only for the purposes we specify.
Hertz Singapore may change this policy from time to time. If we do so, the amended policy will take effect when we post it on the applicable website(s), mobile “apps” or our third party social network page(s). If any change makes the policy less protective of your personal data, such change will not apply to data we collected about them before the change was made. The only exception to this is, unless legally prohibited, where Hertz Singapore have provided you with notice about the changes and given the opportunity to tell us not to apply them to their personal data.