Frequently Asked Questions

Who is eligible to rent a car with Hertz?

Any drivers who is 21 years old and above and holding a valid vehicle licence for minimum of 1 year are eligible to make a booking with Hertz.

For BMW vehicles, minimum age to rent is 25 years and above.

Can I rent with a foreign licence?

You must provide your foreign driving licence with a valid International Driving Permit (IDP). If an IDP is not available, you are required to provide an official translation of your foreign driving licence in English.

An IDP is not required if your driving license is issued from an ASEAN country. If you are a foreigner residing in Singapore for more than 12 months, you are required to convert your foreign licence to a valid Singapore driving licence.

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Can I have more than 1 driver?

You may add 1 additional driver at no extra cost. Subsequent drivers will be charged at S$5 each day with a maximum of S$35 per rental, price is before GST.

Can I pick up or return the car after working hours?

Yes, you may do pick up of car or return during non-working hour (6pm to 830am) on weekday and weekends at a fee of $50 per hour (before gst).

Can you deliver the car to me?

Yes, Delivery service is available on request basis, the delivery fee is S$50 per trip. Delivery service are only applicable for operating hours between 0900 hrs – 1730 hrs.

Price is before GST.

May I cancel my booking?

Changed your mind?
Yes you may cancel your booking/reservation 48 hours before your pickup time*.
*Policy not valid for blackout/festive period

What are the available adds on?

Child Seat/Booster Seat:
Required by Singapore Traffic Police
Anyone below the height of 1.35m: Booster Seat
Age: 6 months to 3 years: Child Seat

SGD$7/day per Child/Booster Seat to a maximum of $70 per rental

Available on request.  Price is before GST.

Navigation system at SGD $12 per unit per day. Available on request. Price is before GST.

NETS CashCard/FlashPay Card:
Use to pay for public car park fees and ERP (Electronic Road Pricing) fees at ease. Available for purchase online or at our counters.

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How do I make payment?

We accept all major credit cards including Visa and MasterCard.

Can I request for a test drive or viewing of the car before leasing?

Yes, we can arrange a test drive or viewing of the car.

Test drive can be scheduled by appointment basis and only available for long term car leasing. Send us your request via here.

What if I got into an accident or car breakdown?

You may contact our 24 hours roadside assistance at 9747 8128.

What are the orientation of your cars?

All our cars are right-hand drive vehicles.

Can I drive the car to Malaysia?

Driving into Malaysia is permitted at a daily surcharge of $55 for all vehicles except for BMW vehicles at S$100. Cars is not allowed to drive to Thailand. Price is before GST.

Can I drive the rental car to Thailand?

All Hertz Singapore vehicles are strictly prohibited from being driven into Thailand.

What are the available insurance coverage?

You are entitled to an unlimited third-party liability and property damage of up to S$5 million per incident.
Loss Damage Waiver (LDW) is also included in the rates. However, Hirer is always responsible for the amount of “Non Waiverable Damage Excess (NWDE)”, you may opt in for Protector Saver to reduce excess by 50% or Super Protection Saver to reduce the excess by 100%.

What is Personal Accident Insurance (PAI)?

Hirer may choose to purchase PAI for a coverage of up to S$100,000 at a fee of S$5 per day for all cars. PAI covers death, permanent disablement and second & third degree burns. Price is before GST.

What is Windscreen Coverage?

Hirer can opt to purchase windscreen coverage to protect against windscreen damages.

What does "Or similar" at the booking page means?

If any vehicle reserved by the Hirer prior to the commencement of their booking is not available, Hertz Singapore shall replace the vehicle with an alternative vehicle of similar seating capacity. The vehicles shown are examples and non-guaranteed. Specific makes/models/Colours within a car class may vary in availability and features such as passenger seating, luggage capacity, equipment and mileage.